Shipping Policy

SHIPPING RATES AND DELIVERY POLICY

SHIPPING RATES
Some of the merchandise on our website is shipped directly from the manufacturer and may take longer than one week for shipping if the requested items are not in stock. Please email us at info@santafefurnitureandgifts.com for questions related to product availability and delivery times.

Shipping rates are calculated by average throughout the contiguous United States. If you would like to pay for express shipping rather than our free shipping please call us to receive a direct shipping price to your area.

Shipping rates and free shipping policy apply only to items shipped within the contiguous U.S.A. Free shipping is only available for ground shipping (not express shipping). Ground shipping includes UPS, Fedex, and/or USPS priority mail.

Shipping time for most items in the U.S.A. is 4 to 5 business days. Items shipped from directly from the manufacturer may take 5 to 7 business days for delivery. Some furniture items may take up to 3 to 4 weeks for shipping. If you order more than one item you may receive your order in separate deliveries. Shipping times may be delayed during the current Covid-19 pandemic.

Express shipping is available for some in stock items. The delivery time for Express shipping is 3 to 4 business days from date of purchase. The cost for Express shipping is an additional fee (in addition to the regular ground shipping fee). Express orders will be shipped via UPS. Express shipping is only available for orders shipped within the continental U.S.A.

Shipping is only available in the contiguous United States. Shipping to Alaska and Hawaii are not available at this time.

FURNITURE DELIVERY
Furniture is delivered by a freight carrier. The carrier will schedule a delivery time and provide curbside delivery, unless white glove service is requested by the customer. The customer is responsible for moving the furniture into the house and setting it up. Assembly instructions are provided.

The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items. Both of the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. We do not ship furniture to Canada or Alaska.

The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed, the customer owns the merchandise and is responsible for any damages.

REFUND POLICY (HASSLE FREE)
Customer satisfaction is very important to us. Please read our hassle free 60-day return policy.

Damaged item – We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.

Not satisfied – If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee back to our receiving address. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.

PROMOTIONAL OFFERS
From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a coupon code must be used when ordering. Customers can not use more than one coupon code per order (can not take advantage of two different promotional offers for the same order). Free shipping promotional offers are only valid for orders shipped within the contiguous U.S.A.

CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is damaged at no cost to the buyer. Custom and Personalized Orders will take 5 to 7 weeks to manufacture before it will be shipped out to the customer.

CUSTOMER SERVICE
Customer Service telephone number 1-325-653-7400
If you have any questions please email us at info@santfefurntiureandgifts.com