You Dream It, We Make It!
Santa Fe Furniture is your one stop shop for the best quality custom made furniture money can buy! With over 25 years of experience in the rustic furniture industry, we pride ourselves on the quality and service we provide to our customers! We wouldn't be here if it wasn't for you guys! If you cant find what you are looking for, call us, we will make it for you!
Featured Products
● DELIVERY INFO
OUR FLAT RATE SHIPPING COST + 15%
IF YOU HAVE ANY QUESTIONS ABOUT SHIPMENTS TO YOUR AREA, PLEASE CALL OR TEXT US!!
FURNITURE DELIVERY
Depending on your location, shipping lead time varies from 4-10 business days.
Our Furniture is delivered three ways. First, we strive to do all of our deliveries ourselves if possible, so that we can ensure responsibility for the safety and delivery times for our customers. If we cannot deliver it personally then we will calculate the cost by a freight carrier or a private carrier. A private carrier tends to be a little bit more expensive but we like to use private carriers because there is a less chance that our products will get damaged or lost. Lead times vary with private carriers and usually takes longer than a freight carrier, but in the end it tends to be the best bet for us to use them. Lastly, we would chose a freight carrier for the shipment if we think it would be okay to ship. If it is in a box, most likely we will ship it through a freight carrier.
The carrier will schedule a delivery time and provide curbside delivery, unless white glove service is requested by the customer. The customer is responsible for moving the furniture into the house and setting it up. Assembly instructions are provided.
The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items. Both of the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. We do not ship furniture to Hawaii, Canada, Alaska, New York, Pennsylvania, or Maine.
The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier, even if it is being stored for a duration of time before it will be used, we will not be held liable for damages after the bill of lading has been signed by customer. Once the bill of lading is signed, the customer owns the merchandise and is responsible for any damages.
● PAYMENT TYPES AND FINANCING
We accept credit and debit cards when on our online store! If you are in the store we accept all credit and debit cards, checks, cash and we also offer Synchrony Home Financing! If you would like to Apply for financing, please use the link below!
https://www.synchrony.com/mmc/NS196655600
● RETURN POLICY
REFUND POLICY
Customer satisfaction is very important to us. Please read our 60-day return policy.
Damaged item – We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.
Not satisfied – If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee back to our receiving address. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.
CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is damaged at no cost to the buyer. Custom and Personalized Orders will take 5 to 7 weeks to manufacture before it will be shipped out to the customer.
Visit Us
CUSTOMER SERVICE
Please Call or Text Us! 1-325-653-7400
If you need to send photos or videos please email us at info@santafefurniturestore.com
Locations
San Angelo, TX Location
1524 South Bryant Blvd
San Angelo, Tx 76903
(325) 653-7400
Ruidoso Downs, NM Location
26386 Hwy 70 E
Ruidoso Downs, New Mexico, 88346
(575) 378-0060
STORE HOURS
MON - SAT 10:00AM — 6:00PM
OUR EMAIL